Frasi utili per reclami e risposte a reclami in inglese commerciale

Frasi utili per reclami in inglese commerciale

Come contestare un ordine

• We are writing about/with reference to your order no. 94 of 23rd April.
• Much to our disappointment, we are sorry to inform you that/we regret to inform you that: you delivered 10 items in excess; 10 items were missing; the unit price for art. no. 23 was incorrect; you delivered art. no. 23 instead of art. no. 91; we have not received the order yet, although it was due on 9th January; there has been a 10-day delay in delivery; on checking the goods, we found that they are damaged.
• Unless we receive the goods by the end of the month, we will be obliged to cancel our order.
• We must ask you to arrange for immediate delivery, as the goods are urgently needed.
• We will return the damaged goods carriage forward.
• We ask you to replace the damaged items immediately.
• Please let us know if we can return the incorrect/wrong items carriage forward.
• We will wait for your courier to collect the excess/wrong goods, at your expense.
• We are willing to keep the incorrect/excess items on a sale or return basis/against a discount.
• Please arrange for dispatch of the missing articles by next week.
• Please send us the correct invoice.
• We await/look forward to your comments on the matter/your prompt reply.
• Please look into the matter urgently.

Frasi utili per rispondere a un reclamo

Come rispondere e scusarsi

• We have received/We are writing in reply to your complaint about your order no. 81 and would like to apologise for the inconvenience.
• The problem must have occurred due to an oversight in our Production Department.
• (Apparently) a mistake must have been made while processing your order.
• Unfortunately, we are a bit late with our deliveries.
• (We can assure you that) the goods have already been/will be dispatched and will reach you within a few days.
• We have already arranged/will arrange for the dispatch of the replacement for the damaged articles, carriage paid.
• With regard to the wrong/surplus goods you received, we would like to suggest that you keep them on a sale or return basis/against a 10% discount.
• We have arranged/will arrange for our courier to collect the incorrect/excess articles.
• We assure you that the missing items will reach you in the next few days.
• You will receive the missing goods shortly.
• Please find attached the correct invoice.
• You will receive the correct invoice shortly.
• We look forward to your reply and apologise again for the inconvenience.
• Thank you for your understanding.
• We hope you will understand that this is due to circumstances beyond our control.